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Technical Support : FAQs

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Frequently Asked Questions (FAQs)

The following is a list of the most frequently asked questions pertaining to accessing and using our website. Please feel free to click on any question to be brought directly to its answer, or simply scroll through the list.


Questions

1. I cannot open a PDF file, even though Acrobat Reader is installed on my workstation.

2. Can you find MSDSs for me and send them by email, fax or regular mail?

3. I filled out the registration form, but the password I am typing in is not working.

4. It's been over 30 minutes and I still have not received my email containing my password.

5. I have changed my password, and now I cannot login with either of the passwords.

6. I tried many search queries without finding my MSDS.

7. I tried using the various special characters for my search, but still could not find the MSDS I was looking for. How can I get a copy of this MSDS?

8. Will I be charged to use your website?

9. How do I print the MSDS sheet I am viewing?


Answers

1. I cannot open a PDF file, even though Acrobat Reader is installed on my workstation.

This can either be due to your pop-up blockers not being disabled (pop-up blockers need to be disabled for the proper use of www.msds.com website) or it could be due to a Microsoft Internet Exlorer 5.0 error that happens when their service pack is not installed. Click on following links for more information on the latter possibility:
     

http://support.microsoft.com/default.aspx?kbid=262213


http://support.microsoft.com/default.aspx?kbid=247663

2. Can you find MSDSs for me and send them by email, fax or regular mail?

Please note that unless you are an eService or eSearch customer AND you subscribe to our FastFind service, we do not source, send, email or fax MSDSs. In addition, our FastFind service would only involve us sourcing MSDSs and including it in our clients online applications.

3. I filled out the registration form, but the password I am typing in is not working.

Passwords are case sensitive. Please double check your Caps-lock on your keyboard.

Note: The number: 1 is different from the letter: l (L), and the letter: I (I). These 3 characters can often be mistaken for each other.

4. It's been over 30 minutes and I still have not received my email containing my password.

  1. Spam Filters, please be aware that your Spam Filter may have blocked the password confirmation email from reaching you. Please check your e-mails Junk and/or Bulk folder for your password e-mail.
  2. If you typed your e-mail address incorrectly, please sign up again by choosing a different username & include your correct e-mail address.
  3. In order to receive future password e-mails, please contact your local Computer Technician or Help Desk & ask to have MSDS.com added to your e-mail "Safe List".
  4. Please use the "Forgot My Password" feature located at the top center of our website to have your password resent to your e-mail address.

5. I have changed my password, and now I cannot login with either of the passwords.

When you change your password, it can take up to 20 minutes for our servers to synchronize themselves and have your new password information updated in our system. You can simply try to login after 20-30 minutes.

6. I tried many search queries without finding my MSDS.

Sometimes the name that you entered and the name that we have in our database can differ slightly, causing the search engine to return no results. Please consult the "Search Tips" that can be found in the top right corner of search window. These include main search tips as well as different characters you can use in order to broaden your search.

7. I tried using the various special characters for my search, but still could not find the MSDS I was looking for. How can I get a copy of this MSDS?

We do have an extensive database of over 3.5 million MSDSs, but unfortunately it does not yet cover all products in North America. If you are unable to find the product you are looking for, please contact the manufacturer directly in order to get a copy of the MSDS.

8. Will I be charged to use your website?

We have a Free Trial available for our eSearch where you can perform an unlimited amount of MSDS searches, and view 5 MSDSs out of those results. If you require more than 5, there is an option to purchase various blocks of MSDS viewings to fit your needs.

9. How do I print the MSDS sheet I am viewing?

If it is a PDF file, use the print button in Acrobat tool, and not any other one on your desktop. If it is an HTML file, click on right button of mouse and choose print option from menu.


If none of these questions answers your needs, please do not hesitate to contact Technical Support directly.


 
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